Privacy

1.Introduction to the Privacy Policy

This privacy policy (“Privacy Policy”) applies to the collection and processing of personal data (“Personal Data”) by us in connection with our website. This Privacy Policy will help you understand how we collect and use your Personal Data and what we do with it.
By visiting our website and/ or purchasing something from us, you agree to us handling your Personal Data in accordance with this Privacy Policy.

2. Personal data that we collect

Personal Data means information that can identify, relate to, or reasonably be associated with an individual, either directly or indirectly.
Information you may provide us through the website includes:
1. Contact data, such as your first and last name, email address, billing address, shipping address, and phone number.

2. Profile data, such as the username and password that you may set to establish an online account with us.

3. Communications that we exchange with you, including when you contact us with questions or feedback, through the website, email, social media (including Facebook, Instagram and WhatsApp).

4. Transactional data, such as information relating to or needed to complete your orders placed through our website, including order numbers and transaction history.

3.How we use your Personal Data

We use your Personal Data for the following:

1. Provide you with the required services and/or products that you order from our website.

2. Respond to your questions or requests.

3. Improve our operations.

4. Prevent, detect, and manage risk against fraud and illegal activities.

5. Comply with our financial regulatory and other legal obligations

6. Improve content and website layout.

7. Resolve disputes that may arise.

4.Who do we share your Personal Data with?

To enable us to provide our services to you on our website, we may share your information with trusted third parties; such third parties include financial institutions, payment processors, verification services, as well as any third parties that you have directly authorized to receive your Personal Data, including courier service providers.
We share Personal Data with third-party business partners when this is necessary to provide our products and/or services. Examples of third parties to whom we may disclose Personal Data for this purpose are banks and payment method providers (such as credit card networks) when we provide payment processing services.

5.How we protect your Personal Data

We make reasonable efforts to ensure a level of security appropriate to the risk associated with the processing of Personal Data. We implement access control measures (physical and virtual), security protocols, policies and standards to ensure that our security infrastructures comply with reasonable industry standards. We ensure the maintenance of organizational, technical and administrative measures designed to protect Personal Data within our organization against unauthorized access, destruction, loss, alteration or misuse.
We have also put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6.How long do we store your information?

We will only retain your Personal Data for as long as necessary to fulfil the purposes we collected it for. This includes for example, the purposes of satisfying any legal, regulatory, accounting, or reporting requirements, to carry out legal work, or for the establishment or defence of legal claims.
We will retain your information for as long as your account is active or as needed to provide you with our services, comply with our legal and statutory obligations, or verify your information with a financial institution.

Terms & Policies

1.PrintColor Variation

All designs are created and previewed in RGB color mode for digital screens. Final printing is processed in CMYK, which may cause slight differences in color, shade, brightness, or tone. Minor color variations are normal within standard printing practices and will not qualify for a refund, replacement, exchange, or compensation.

2. Logo & Package

Logo/design services included in a package deal are covered according to the package benefits. If only a logo or design is required separately, it will be charged according to our standalone pricing. If a package includes design and shipping, these services will be included as stated in the package. Services not included may be charged separately.

3.Revision& Timeline

All timelines are based on business days, timely customer communication, approvals, and limited revisions. Delays caused by late responses, delayed approvals, missing information, or additional change requests are customer-caused delays and will extend the delivery timeline accordingly. Such delays will not be considered our responsibility and will not qualify for a refund, compensation, or other remedy.

4.Currency& Payment

All prices, invoices, and payments are in USD (United States Dollar) unless otherwise agreed in writing. Payments must be made according to the agreed order terms.

5. Advance Payment &Order Cancellation

Once an order is confirmed and the customer makes an advance payment, the advance is non-refundable if the customer cancels the order or changes their mind. Refunds may only be considered in rare and exceptional circumstances, subject to review and approval.

6.Discount& Promotional Pricing

Discounts, promotional prices, package offers, and special concessions are considered special pricing arrangements. Any approved refund will be calculated based on the actual amount paid, not the original full price.

7. Design Approval & Production

We will provide a design preview/sample before production. Once the customer approves the design, it is considered final and approved for production. Customers must carefully check colors, spelling, names, layout, size, measurements, logo placement, product details, and all other information before approval. Issues related to customer-approved details generally will not qualify for a refund, replacement, or exchange.

8. Refund Policy

Refunds are not automatically available. Refunds may only be considered in rare and valid circumstances after review and approval. If approved, the refund may be partial, depending on completed work, production costs, shipping costs, and other expenses. Advance payments remain non-refundable for customer-initiated cancellations. Refund requests must be submitted within 5 days of receiving the order. Damaged, defective, or incorrect items must be reported within 48 hours, with clear photos/videos. Approved refunds may be processed at the end of the applicable month. Shipping charges are non-refundable unless the issue was caused by us.

9. Printing & Color Complaints

Normal color differences caused by the printing process are not considered defects.Complaints, disputes, or cases based only on normal RGB-to-CMYK color variation will not qualify for refund, exchange, replacement, or compensation.

10. Exchange Policy

Exchange is not automatically available.

An exchange may only be considered in a valid and exceptional case and will depend on the issue and product availability.

The following generally do not qualify for exchange:

· Normal printing color variation

· Change of mind

· Customer-approved design issues

· Wrong customer-selected size

· Customer-caused damage

· Missing items after customer handling

· Incorrect information approved by the customer

· Issues already disclosed before purchase

11. Size & Product Selection

Customers must confirm the correct size, measurements, product, and specifications before approval. If the customer later finds the size or product unsuitable after approving the order, this generally will not qualify for a refund or exchange. A different size, color, design, or product may require a new order.

12.Product Inspection Before Shipping

Where applicable, order details will be checked and confirmed before dispatch. Once the customer confirms that the order is correct and ready for shipping, complaints regarding previously approved details generally will not qualify for a refund or exchange.

13.Damaged, Broken, or Missing Items

If an item is damaged, defective, or missing due to our error, the customer must provide clear evidence, including photos/videos where required. Without sufficient evidence, a claim may not be accepted. Damage, loss, or missing items caused by customer handling, misuse, storage, installation, assembly, or negligence will not qualify for refund or exchange.

14. Table Header Rods / Assembly & Setup

Customers are responsible for following setup/assembly instructions. If a customer has difficulty setting up the product, they must contact us first for guidance instead of immediately opening a case. A setup issue without proper evidence and prior communication may not be treated as a product defect.

15. Wrong Product Received

If the customer receives a product different from the confirmed order, they must contact us first so we can review and resolve the issue. Customers should not immediately open a dispute or case without allowing us to resolve the matter.

16.CustomerCaused Damage or Loss

Products damaged, altered, lost, or missing due to customer handling, misuse, improper installation, negligence, or other customer actions are not eligible for refund or exchange. Evidence will be required where the customer claims that the issue existed before or upon delivery.

17. Shipping Policy

Delivery times are estimated in business days and may vary due to courier delays, customs, weather, public holidays, logistical issues, or other circumstances beyond our control. Customers are responsible for providing the correct shipping address and contact information. We are not responsible for delays caused by customs, courier companies, incorrect addresses, failed delivery attempts, or other circumstances outside our control.

18.Order Confirmation & Customer Responsibility

Once confirmed, the customer accepts the order details, including:

· Product and quantity

· Size and specifications

· Design and color

· Shipping information

· Pricing

· Timeline

· Package benefits

· Payment terms

· These Terms & Policies

Customers are responsible for reviewing all details before confirmation.

19. Issues Must Be Reported Promptly

Customers must report any issue within the applicable reporting period and provide clear photos/videos, order information, and a description of the issue. Claims submitted late, without sufficient evidence, or after the product has been used, modified, damaged, or altered may not be accepted.

20. Dispute & Resolution Process

Customers must contact us first regarding any issue before opening a dispute, claim, or case. We may review order communications, approvals, requested changes, and response times to determine the cause of the issue or delay. A dispute or case does not automatically qualify the customer for a refund, exchange, or compensation. Delays caused by the customer's late communication, approval, missing information, or additional changes are not our responsibility and do not qualify for compensation or refund.

21.Refund & Exchange Processing Time

Approved refunds or exchanges are not provided immediately. Processing may take place at the end of the applicable month, and additional processing time may apply depending on the payment method or circumstances.

22. No Refund for Customer Preference or Change of Mind

Refunds or exchanges generally will not be provided because the customer:

· Changed their mind

· No longer wants the product

· Expected a different color despite disclosed printing variations

· Dislikes the appearance after approving the design

· Selected the wrong size/product

· Requests changes after final approval

· Changes requirements after production

· Cannot assemble/setup the product without contacting us first

A new order may be required for any different product, size, design, or specification.

23.Product Availability for Exchange

Even if an exchange is approved, the replacement depends on product availability, materials, production requirements, and the nature of the issue. Exchange does not guarantee a completely different product of the customer's choice.

24.Policy Acceptane

By placing, confirming, or proceeding with an order, the customer confirms that they have read, understood, and accepted these Terms & Policies.Customers should clarify any concerns before payment, order confirmation, or final design approval.

25. Order Changes After Completion

Once an order has been fully prepared, printed, manufactured, or made ready for shipping according to the approved requirements, it cannot be replaced or changed under the same order simply because the customer changes their mind.Any requested replacement or change after completion will be treated as a new order, requiring full payment according to the applicable pricing.The original completed order will not be cancelled, refunded, or exchanged due to a later change in customer requirements.Any new order may also include applicable design, production, material, and shipping charges.Customers should carefully confirm all details before final approval and production.