Terms & Policies

1. Print Color Variation

All designs are created and previewed in RGB color mode for digital screens. Final printing is processed in CMYK, which may cause slight differences in color, shade, brightness, or tone. Minor color variations are normal within standard printing practices and will not qualify for a refund, replacement, exchange, or compensation.

2. Logo & Package

Logo/design services included in a package deal are covered according to the package benefits. If only a logo or design is required separately, it will be charged according to our standalone pricing. If a package includes design and shipping, these services will be included as stated in the package. Services not included may be charged separately.

3. Revision & Timeline

All timelines are based on business days, timely customer communication, approvals, and limited revisions. Delays caused by late responses, delayed approvals, missing information, or additional change requests are customer-caused delays and will extend the delivery timeline accordingly. Such delays will not be considered our responsibility and will not qualify for a refund, compensation, or other remedy.

4. Currency & Payment

All prices, invoices, and payments are in USD (United States Dollar) unless otherwise agreed in writing. Payments must be made according to the agreed order terms.

5. Advance Payment & Order Cancellation

Once an order is confirmed and the customer makes an advance payment, the advance is non-refundable if the customer cancels the order or changes their mind. Refunds may only be considered in rare and exceptional circumstances, subject to review and approval.

6. Discount & Promotional Pricing

Discounts, promotional prices, package offers, and special concessions are considered special pricing arrangements. Any approved refund will be calculated based on the actual amount paid, not the original full price.

7. Design Approval & Production

We will provide a design preview/sample before production. Once the customer approves the design, it is considered final and approved for production. Customers must carefully check colors, spelling, names, layout, size, measurements, logo placement, product details, and all other information before approval. Issues related to customer-approved details generally will not qualify for a refund, replacement, or exchange.

8. Refund Policy

Refunds are not automatically available. Refunds may only be considered in rare and valid circumstances after review and approval. If approved, the refund may be partial, depending on completed work, production costs, shipping costs, and other expenses. Advance payments remain non-refundable for customer-initiated cancellations. Refund requests must be submitted within 5 days of receiving the order. Damaged, defective, or incorrect items must be reported within 48 hours, with clear photos/videos. Approved refunds may be processed at the end of the applicable month. Shipping charges are non-refundable unless the issue was caused by us.

9. Printing & Color Complaints

Normal color differences caused by the printing process are not considered defects.Complaints, disputes, or cases based only on normal RGB-to-CMYK color variation will not qualify for refund, exchange, replacement, or compensation.

10. Exchange Policy

Exchange is not automatically available.

An exchange may only be considered in a valid and exceptional case and will depend on the issue and product availability.

The following generally do not qualify for exchange:

· Normal printing color variation

· Change of mind

· Customer-approved design issues

· Wrong customer-selected size

· Customer-caused damage

· Missing items after customer handling

· Incorrect information approved by the customer

· Issues already disclosed before purchase

11. Size & Product Selection

Customers must confirm the correct size, measurements, product, and specifications before approval. If the customer later finds the size or product unsuitable after approving the order, this generally will not qualify for a refund or exchange. A different size, color, design, or product may require a new order.

12. Product Inspection Before Shipping

Where applicable, order details will be checked and confirmed before dispatch. Once the customer confirms that the order is correct and ready for shipping, complaints regarding previously approved details generally will not qualify for a refund or exchange.

13. Damaged, Broken, or Missing Items

If an item is damaged, defective, or missing due to our error, the customer must provide clear evidence, including photos/videos where required. Without sufficient evidence, a claim may not be accepted. Damage, loss, or missing items caused by customer handling, misuse, storage, installation, assembly, or negligence will not qualify for refund or exchange.

14. Table Header Rods / Assembly & Setup

Customers are responsible for following setup/assembly instructions. If a customer has difficulty setting up the product, they must contact us first for guidance instead of immediately opening a case. A setup issue without proper evidence and prior communication may not be treated as a product defect.

15. Wrong Product Received

If the customer receives a product different from the confirmed order, they must contact us first so we can review and resolve the issue. Customers should not immediately open a dispute or case without allowing us to resolve the matter.

16. Customer-Caused Damage or Loss

Products damaged, altered, lost, or missing due to customer handling, misuse, improper installation, negligence, or other customer actions are not eligible for refund or exchange. Evidence will be required where the customer claims that the issue existed before or upon delivery.

17. Shipping Policy

Delivery times are estimated in business days and may vary due to courier delays, customs, weather, public holidays, logistical issues, or other circumstances beyond our control. Customers are responsible for providing the correct shipping address and contact information. We are not responsible for delays caused by customs, courier companies, incorrect addresses, failed delivery attempts, or other circumstances outside our control.

18. Order Confirmation & Customer Responsibility

Once confirmed, the customer accepts the order details, including:

· Product and quantity

· Size and specifications

· Design and color

· Shipping information

· Pricing

· Timeline

· Package benefits

· Payment terms

· These Terms & Policies

Customers are responsible for reviewing all details before confirmation.

19. Issues Must Be Reported Promptly

Customers must report any issue within the applicable reporting period and provide clear photos/videos, order information, and a description of the issue. Claims submitted late, without sufficient evidence, or after the product has been used, modified, damaged, or altered may not be accepted.

20. Dispute & Resolution Process

Customers must contact us first regarding any issue before opening a dispute, claim, or case. We may review order communications, approvals, requested changes, and response times to determine the cause of the issue or delay. A dispute or case does not automatically qualify the customer for a refund, exchange, or compensation. Delays caused by the customer's late communication, approval, missing information, or additional changes are not our responsibility and do not qualify for compensation or refund.

21. Refund & Exchange Processing Time

Approved refunds or exchanges are not provided immediately. Processing may take place at the end of the applicable month, and additional processing time may apply depending on the payment method or circumstances.

22. No Refund for Customer Preference or Change of Mind

Refunds or exchanges generally will not be provided because the customer:

· Changed their mind

· No longer wants the product

· Expected a different color despite disclosed printing variations

· Dislikes the appearance after approving the design

· Selected the wrong size/product

· Requests changes after final approval

· Changes requirements after production

· Cannot assemble/setup the product without contacting us first

A new order may be required for any different product, size, design, or specification.

23. Product Availability for Exchange

Even if an exchange is approved, the replacement depends on product availability, materials, production requirements, and the nature of the issue. Exchange does not guarantee a completely different product of the customer's choice.

24. Policy Acceptance

By placing, confirming, or proceeding with an order, the customer confirms that they have read, understood, and accepted these Terms & Policies.Customers should clarify any concerns before payment, order confirmation, or final design approval.

25. Order Changes After Completion

Once an order has been fully prepared, printed, manufactured, or made ready for shipping according to the approved requirements, it cannot be replaced or changed under the same order simply because the customer changes their mind.Any requested replacement or change after completion will be treated as a new order, requiring full payment according to the applicable pricing.The original completed order will not be cancelled, refunded, or exchanged due to a later change in customer requirements.Any new order may also include applicable design, production, material, and shipping charges.Customers should carefully confirm all details before final approval and production.